All orders are shipped with DHL International Express from our factory in Guangzhou, China. A tracking number will be emailed to you when shipped. DHL Express typically takes 2-4 business days to arrive at your door. Remember that your order is shipped after it has been manufactured which can take up to 4 weeks or less.
Sometimes international orders can get stuck at country borders while being processed by customs. This will often delay a package 1 - 2 business days. Once a package leaves the Vegan Athletic factory we no longer have control over shipping times. At that point, your package becomes the property of DHL until it is delivered to your address.
Where do you ship?
Almost Everywhere. If your country doesn't show up in checkout, send us an email and we will do our best to find an alternative shipping option for you.
Vegan Athletic is not responsible for return shipping if the customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
Are shipping times guaranteed?
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our factory they are then the property of DHL. Vegan Athletic is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
What are the taxes and duties I will have to pay?
This depends on your country. Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Vegan Athletic for any reason.